I'm trying to reset my password and the temporary password doesn't work either.


Our IT Help Desk is happy to help you with login difficulties. Techs are available Monday through Sunday (closed Saturday).

For faster service, Call 309-694-5457, email icchelpdesk@icc.edu, or create an online ticket. You may ask the tech for a simple password for the purpose of resetting while talking with a tech.ice, please have the following information available for the tech:

  • Full Name

and, if you have it:

  • Student ID# (seven digit number), or
  • Student email address (zz###@icc.edu) or student userid (zz###)
  • if you don't have either of the above (student id or user id), a tech will still be able to help you.

IT Help Desk hours are:

  • M to Th: 7:30 AM to 6:30 PM
  • F: 7:00 AM to 4:30 PM
  • Su: 4:00 PM to 8:00 PM


  • Last Updated Feb 04, 2022
  • Views 4
  • Answered By Lynne

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